One cool thing about life, or at least my life, is that as I’ve gotten older and moved around, I’ve gotten to know some people who do jobs that I’ve always been aware of, but actually know very little about. The challenge with these kinds of jobs (and there are a lot of them) is that people tend to conflate awareness that the job exists with any sort of actual knowledge about how to do the job, or at least what the challenges of doing the job are. In reality, other than things that affect all jobs (“we are overworked, our boss is an idiot who hates us”, etc.), most of us have no idea.
“Air traffic controller” is a great example of a job like this, although to my knowledge, I don’t personally know an air traffic controller. But it checks all the right boxes for confusing the public — air traffic control as a concept makes sense, we’ve all been affected by it directly, it’s in the news, it’s in movies, we play little video games about it, and so forth. When I think “yeah, I get what they’re going through up there” (and sometimes I do this) I’m obviously wrong about that, but I think my misplaced confidence is at least understandable.
The thing is, I’m just a guy. The fact that I lack high-level self-awareness of my gaps in how the national air traffic controller network works (or does not work) is not a huge problem for society, as long as I don’t vote for idiots, I guess. Unfortunately, there ARE people who are in charge of large, sweeping decisions that affect — and are affected by — the actual work of being an air traffic controller. It does matter if they lack this kind of situational awareness, and according to the Verge, evidently they do.
Because of this whirlwind of activity, Rocheleau expected that Newark would soon be able to increase its flight volume by 25 percent, or nearly 12 additional flights per hour.
Or, as Kirby put it, “This is such a seminal turning point for not just the near term but the long term of Newark.”
Within two days, all three men were proven wrong. On the evening of June 4th, a shortage of air traffic controllers forced Newark to issue a ground stop, delaying more than 100 flights for several hours. Another staffing-related delay occurred four days later. Optimism alone cannot solve infrastructure problems that have been decades in the making.
The Verge piece continues, explaining that despite a brief, reactive surge of technical resources and equipment, a massive shortage of air traffic controllers — people — ultimately took down the system almost immediately.
“If your job is so complicated, how come you work for me?”
People’s fundamental misunderstanding of on-the-ground effort feels like the root of so many problems today. We have strong opinions about manufacturing, but we don’t know how actual things get made. We have strong opinions about immigration, but we don’t know who these people actually are or what they actually do. The management class (a group I belong to, theoretically) is in the throes of a truly bizarre delusion that has them convinced content parsing and generating algorithms are about to take over useful, necessary work from people, and have actually started preemptively reducing headcount needed to do this work today.
The blind spot I’m describing is really just human nature, I guess, but it does seem to dominate problem-solving more than ever before. Some potential social factors encouraging this are well-documented, like the fact that modern America was built by a generation that collectively participated in a giant global conflict where everyone left was just glad they didn’t die, whereas today the military is highly professionalized and most people never serve in it at all. Maybe that’s it — Stephen A. Smith Hot Take Culture ™ and every other modern example of people popping off without feeling the need to really understand the topic at hand can all be traced back to that, but I don’t know, and it does seem like it’s getting worse. Algorithmic, short-form-video-world isn’t helping, but I can’t tell if it’s a cause, or an effect of this whole thing that just happens to reinforce the trends that inspired it.
I’m not sure what the solution here is. It’s equally absurd to restrict opinions or observations to people with direct experience in something, so to me that’s a non-starter. We can’t all become experienced in everything (this is why the “I do my own research” thing is such a problem), either. For me, getting into management was really helpful because it was in a field and with a team that had me as a direct contributor, so I was under no illusion I suddenly knew how to do my former peers’ jobs better than they did (they were also not under this illusion, and more than happy to express it to me when I needed to hear it). But authority actually seems to have the opposite effect on a lot of people, where it instead makes them comfortable dictating the larger strategy or resources behind a function without even a basic, existential awareness of the work itself. For me, leadership was consistently very humbling, but instead I frequently see leaders using their position as a leader itself to justify whatever their decisions turn out to be.
And maybe that’s ultimately the issue. There will always be a need for someone to make decisions they don’t have a lot of first-hand experience with. How things go for a business, or a society, or even a family are going to be determined in large part by how those decisions get made, and more specifically how those decision makers handle not knowing enough to make the right one.
Life is not a real-time-strategy game. It’s not designed to be solved by one, brilliant person. The pieces are way more complicated, and unique, and weird, and sometimes the same piece that literally doesn’t do anything for half the game becomes incredibly, existentially important when you least expect it. So many things that need to get done are weird, and specific, or stupid and broken and require someone to make a decision or concoct a good-enough solution that simply doesn’t exist in any “training data”, whether its used by a machine learning model or an MBA candidate. Trust me, I work in digital marketing right now. If I’m being honest, I do a lot of repetitive administrative work that should be automated, in theory, but the reality is that most of the automations built (by me or by vendors) with the intention of doing so are broken and unreliable because the inputs (and outputs) are bespoke and inconsistent. No one wants to do this work less than me, but I keep doing it, because I know how to ingest a typically random scenario and cobble together an environmentally-appropriate answer. Whether you’re sponsoring an event or landing a plane, that’s… that’s the work, man! Forget it at your peril.